Return & Refund Policy

Last updated: September 22, 2026

At Soleviana, we want you to love every pair you order. We put great care into making our footwear comfortable and well finished, but if something isn't right, we are here to help. Please read our return policy carefully before placing your order.

1. Return Window: 3 Days Only

You can request a return within 3 days after delivery of your order. Requests made after 3 days from the delivery date will not be accepted, so please check your order as soon as it arrives.

2. Conditions for a Return

To be eligible for a return, your item must meet all of the following conditions:

The return request is made within 3 days of delivery.
The footwear is unused, unworn (other than trying on indoors), and in its original condition.
The item is in its original box and packaging, with all tags and accessories included.
You have your order number or proof of purchase.

3. Reasons We Accept Returns

You received a wrong item, wrong size, or wrong color compared to your order.
The product arrived damaged or defective.
The product is significantly different from the description on our website.

4. Items That Cannot Be Returned

Footwear that has been worn outdoors, used, washed, or altered.
Items returned without the original box, packaging, or tags.
Items returned after the 3-day window.
Sale or clearance items, if they were marked as final sale at the time of purchase.

5. How to Request a Return

Contact us within 3 days of delivery by email at solevianaofficial@gmail.com or by phone at 030-833-63600.
Share your order number, your name, and clear photos of the product (and the box, if the item is damaged or wrong).
Our team will review your request and let you know if it is approved, along with the next steps for sending the item back.
Pack the footwear securely in its original box and send it back as instructed.

6. Inspection and Refund

Once we receive your returned item, we will inspect it to make sure it meets our return conditions. After inspection, we will notify you by email or phone whether your refund has been approved. Approved refunds are sent to your original payment method or through another method agreed with you, and may take a few working days to show in your account.

7. Exchanges

If you need a different size or color, please contact us within 3 days of delivery. Exchanges are subject to stock availability. If the size you need is not available, we will offer you a refund instead.

8. Return Shipping Costs

If the return is due to our mistake, such as a wrong or damaged item, we will take care of the return shipping. For other approved returns, such as a change of mind, the customer may be responsible for the return delivery charges.

9. Damaged or Wrong Items

We check every order before it leaves us, but mistakes can happen. If your parcel arrives damaged or you receive the wrong item, please contact us right away with photos and we will fix it quickly.