Privacy Policy

Last updated: September 22, 2026

Welcome to Soleviana. Your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, how we protect it, and what choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

When you browse our store, create an account, place an order, or contact us, we may collect the following information:

Personal details: your name, email address, phone number, and delivery and billing address.
Order details: the products you buy, sizes, order history, and delivery preferences.
Payment information: payment is processed by secure third-party payment providers. We do not store your full card details on our servers.
Device and usage data: IP address, browser type, device type, pages visited, and time spent on our website. This is collected automatically through cookies and similar technologies.
Communication data: messages, emails, or calls you send to our support team.

2. How We Use Your Information

We use your information only for genuine business purposes, including:

Processing, packing, and delivering your orders.
Sending order confirmations, delivery updates, and important service messages.
Responding to your questions, requests, returns, and complaints.
Improving our website, product range, and shopping experience.
Sending you offers, new arrivals, and updates, only if you have agreed to receive them.
Preventing fraud, misuse, and unauthorized activity on our store.

3. Cookies and Tracking Technologies

Our website uses cookies, small files stored on your device, to keep your cart working, remember your preferences, and understand how visitors use our store. You can turn cookies off in your browser settings at any time, but some parts of the website, such as the shopping cart and checkout, may not work properly without them.

4. Sharing of Your Information

We never sell your personal information. We only share it with trusted partners who help us run our business, and only as much as needed:

Delivery and courier partners to deliver your parcel to your address.
Payment providers to process your payments safely.
Website and technology providers, such as our e-commerce platform, hosting, and analytics services.
Legal authorities if we are required to do so by law or to protect our rights.

5. How We Protect Your Information

We take reasonable technical and organizational steps to keep your data safe, including secure connections (SSL encryption) on our website and limited access to customer information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We keep your information only for as long as needed to fulfil your orders, provide support, meet legal and accounting requirements, and resolve disputes. After that, it is deleted or anonymized.

7. Your Rights and Choices

You have the right to:

Ask what personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal information, where the law allows.
Unsubscribe at any time from promotional emails or messages by using the unsubscribe link or by contacting us.

8. Third-Party Links

Our website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their policies.

9. Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. We encourage you to review this page regularly.